Iberostar Hotels and Resorts - Search for availability

Frequently Asked Questions


How do we check in and check out?

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Normally, you can enter your room after 15:00 but times may vary. If you need to check in earlier, don’t hesitate to contact the hotel to confirm the exact time that your days of relaxation will begin. In addition, if you simply can't wait any longer to start your holidays, you can request an early check in and enter your room before the established time.


Checking in is quick and easy. You just have to go to the reception with your identity card or passport, along with the booking reference and your credit card. There you will be given the key to enter your own restful paradise for the next days.


Check out is before midday, but if you want to extend your stay as long as possible, you can request a late check out and stay in your room for a little longer. Don’t forget to ask about this service in the hotel as it is subject to availability and there may be an additional charge. Ah! And when you leave the hotel remember to go to the reception to leave your room key and pay for what you have consumed during your stay.



What is your cancellation policy?

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  • If you have to CANCEL your reservation completely, a two-night (2) penalty fee for each room reserved will be applied if you notify us at least seven (7) days before your planned arrival date. If you cancel less than seven (7) days in advance, no refund will be given.
  • If you do not check in at the hotel on your planned arrival date, the hotel will hold your reservation until noon the following day. If you have not checked in by this time and haven’t contacted the hotel by any other means to explain your delay, your reservation will be cancelled and no refund will be given.
  • You can MODIFY your hotel reservation up to three times and at least seven (7) days before your planned arrival date, with no penalty fee, ONLY IF:
    • The change in reservation does not involve a change to a hotel in a different country;
    • There is no change in the rooms with regard to your current reservation, either in the number of rooms or the number of nights for which each one is reserved.


How do I make my payment?

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  • The payment shall be made according to the rates selected, as indicated during the booking process at www.iberostar.com.
  • Some rates require prepayment upon booking confirmation.


What are the advantages of booking online?

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  • The amount of your booking will be automatically deducted.
  • No booking management charges.
  • Secure payment, certified by VeriSign with 128-bit encryption.
  • Confidentiality clause: all information that you provide to us is handled in a secure environment.
  • Detailed, complete and updated information on hotel fact sheets.
  • Fast and user-friendly. • Immediate confirmation.
  • Can book 24 hours a day, 7 days a week.
  • The Iberostar.com website can be accessed from: iPhone, iPad, androids and Windows7.
  • The amount of your booking will be automatically deducted.


Hotel Booking Terms and Conditions.

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I. CONDICIONES PARTICULARES DE LA RESERVA
POLÍTICA DE CANCELACIONES INCOMPARECENCIAS:

II. CONDICIONES PARTICULARES DE CONTRATACIÓN EN IBEROSTAR.COM
  1. 1. Introducción
  2. La plataforma de reserva portal-interactiv.com, accesible desde la web iberostar.com es operada por la entidad PORTAL INTERACTIV, S.L. unipersonal, (en adelante IBEROSTAR o el Portal) que pone a disposición de los usuarios información sobre estancias en hoteles, pudiendo usted formalizar su reserva en la misma web, a través del teléfono de atención al cliente o directamente con el hotel elegido.

  3. 2. Contratación de los servicios de reserva online
    1. 2.1. Este es un acuerdo entre PORTAL INTERACTIV, S.L. y el Usuario.
    2. 2.2. La utilización de ésta página así como de los servicios y productos que en ella se disponen, suponen la aceptación de las normas de uso y condiciones generales de contratación en su última versión. Por ello, aconsejamos que proceda a la lectura de estas condiciones, antes de formalizar su reserva, cada vez que acceda a nuestra página web ya que el Portal se reserva el derecho de cambiar, modificar, añadir o eliminar en cualquier momento parte de estas condiciones generales.
    3. 2.3. únicamente se encuentran comprendidas en la web aquellas páginas que figuran dentro del mapa web.


  4. 3. Condiciones de la reserva
    1. 3.1. La reserva de noches de hotel en este sitio web implica la adhesión y aceptación por parte del Usuario de todas y cada una de las condiciones aquí expuestas.
    2. 3.2. A través de la página web únicamente se admiten reservas individuales o para grupos inferiores a 10 habitaciones; para conocer y contratar las tarifas para grupos superiores a 9 habitaciones, se deben dirigir a nuestro departamento de grupos en el email: callcenter.grupos@iberostar.com o bien contactar con el call center cuyo número consta en la parte superior de la web.
      El Portal se reserva el derecho de cancelar unilateralmente y aplicar condiciones de pago y/o cancelación distintas a las inicialmente contratadas a través de la web, a aquellas reservas en las que se constate o presuma que individual o conjuntamente superan 9 habitaciones
    3. 3.3. Mediante la aceptación de las siguientes cláusulas, el Usuario declara y acepta:

    4. 1) Ser mayor de edad y disponer de plena capacidad para efectuar la reserva, manifestando que entiende y comprende la totalidad de las condiciones que se encuentran en la página web.
      2) Que los datos suministrados cuando efectúa la reserva on-line son verdaderos, completos y concisos.
      3) Que el acceso a esta página web es responsabilidad del usuario.
      4) Desde el momento en que el Usuario realice su petición, su reserva queda sujeta a las presentes condiciones particulares de contratación y en consecuencia, a la política de cancelaciones/incomparecencias anteriormente recogida.
      5) IBEROSTAR confirmará la petición de reserva efectuada por el Usuario por e-mail en un plazo de 24 horas desde que hubiera recibido correctamente su petición. En caso de no recibir dicho e-mail, su petición de reserva se entenderá no formalizada.
      6) Una vez realizada la reserva se procederá al archivo del documento electrónico en que se ha formalizado, el Usuario podrá acceder al mismo en cualquier momento.
      7) Que el Usuario confirma la reserva solicitada, es decir, las fechas indicadas, el número de habitaciones, de personas y el Hotel escogido.
      8) Las condiciones y precio de la reserva, son los que se determina expresamente en las condiciones de la tarifa incluidas expresamente en la página que el Usuario hace la reserva.
      9) Que el Usuario o las personas que disfrutarán de la reserva son los titulares de la tarjeta de crédito con la que se efectúa el pago.
      10) Respecto a la relación con el Portal, éste le da la posibilidad de reservar habitaciones del hotel elegido a través de su página web, pero no ofrece ningún tipo de prestación hotelera bajo su responsabilidad.
      11) En función de la tarifa seleccionada el pago se realizará en el momento de confirmación de la reserva o en el hotel elegido. En el segundo supuesto, en el caso de cancelaciones o incomparecencias (no shows), se procederá a la anulación de la reserva y se le efectuará el cargo fijado en las condiciones de la tarifa.
      12) Las ofertas sólo serán válidas durante el tiempo que permanezcan accesibles a los destinatarios del servicio.
      13) IBEROSTAR se reserva el derecho de modificar aquellas reservas que pudieran verse afectadas por un error del sistema, de terceros u otras circunstancias imprevistas. De darse esta situación, el Usuario será informado por escrito del precio actual válido y/o de posibles alternativas. En el caso que las nuevas condiciones no fueran aceptadas, el Usuario tendrá derecho de cancelar la reserva sin gastos. En caso de no recibir respuesta del Usuario en las siguientes 48h desde la modificación de la reserva, IBEROSTAR procederá a cancelar la reserva sin gastos para el Usuario.
      14) IBEROSTAR se reserva el derecho de cancelar unilateralmente la reserva cuando detecte que existe alguna incidencia con la tarjeta de crédito facilitada para el pago; falta de conformidad, no coincidencia del titular con el Usuario y/o las personas que se alojarán, o incumplimiento de cualquiera de las condiciones o declaraciones recogidas en el presente.


  5. 4. Privacidad
    1. 4.1.Para la tramitación de la reserva, el Usuario ha aceptado la Política de Protección de Datos de IBEROSTAR. Puede consultar dicha política de Privacidad en www.iberostar.com.
    2. 4.2. Sus datos personales están incorporados a un fichero de Portal Interactiv, S.L., con domicilio en calle General Riera, 154 de Palma de Mallorca, España para la administración, la gestión y el control del sistema de reservas en hoteles de la marca Iberostar Hotels & Resorts, así como para fines estadísticos. Sus datos nos han sido proporcionado, bien directamente por Usted, bien, en su caso, por la persona que se encargó de tramitar la reserva en su nombre. Para la correcta tramitación de la reserva, los datos personales incluidos en la reserva, serán comunicados al hotel de destino, consintiendo necesaria y expresamente los viajeros afectados la transferencia internacional de sus datos, cuando dicho hotel se encuentre fuera del Espacio Económico Europeo. Usted consiente expresamente que los datos bancarios proporcionados sean utilizados para atender a las posibles penalizaciones ante cancelaciones o no presentación. Podrá ejercer sus derechos de acceso, rectificación, cancelación y oposición mediante escrito acompañado de una copia de su DNI y dirigido a nuestro domicilio social o a LOPD@iberostar.com.


  6. 5. Limitación al Derecho de reproducción y marca comercial
  7. El contenido íntegro de este sitio web pertenece a IBEROSTAR. Todos los derechos reservados. Iberostar.com e Iberostar Hotels & Resorts son marcas comerciales registradas.

  8. 6. Limitación responsabilidad al funcionamiento de la web
  9. IBEROSTAR no se responsabiliza de posibles daños derivados de interferencias, interrupciones, virus informáticos, averías telefónicas o desconexiones telefónicas motivadas por causas ajenas a la citada mercantil; de retrasos o bloqueos en el uso del presente sistema electrónico causados por deficiencias o sobrecargas en su centro procesador de datos, de líneas telefónicas, en el sistema de Internet o en otros sistemas eléctricos; ni tampoco de cualquier otra alteración que se pueda producir en el Software o Hardware de los usuarios.

    De igual manera, IBEROSTAR no responderá por los daños causados por terceras personas mediante intromisiones ilegítimas fuera de nuestro control. Tampoco responderá de los daños y perjuicios causados por el uso o mala utilización del contenido de Iberostar.com ni por las consecuencias que pudieran derivarse de los errores, defectos u omisiones en los contenidos que pudieran aparecer en esta página proporcionados por terceros, siendo tercero a estos efectos el hotel elegido. La información de este sitio web se modifica periódicamente. El usuario deberá siempre comprobar la información proporcionada antes de actuar en base a la misma.

    Usted se compromete y garantiza a IBEROSTAR que no utilizará su sitio web ni se registrará en el mismo con fines ilegítimos o prohibidos, o para evitar que otros usuarios puedan acceder al sitio web, para fines de reventa o para otros fines cualesquiera no autorizados de acuerdo con lo establecido en estos términos y condiciones.

III. CONDICIONES GENERALES DE LA RESERVA
  1. 1. Reserva
  2. 2. Bono de presentación y entrega de documentación de viaje.
  3. 3. Condiciones de cancelación
  4. 4. Modificación de la estancia
  5. 5. Precios
  6. 6. Hora de entrada (check-in) y de salida (check-out)
  7. 7. Pasaportes y visados
  8. 8. Registro de viajeros del Ministerio De Asuntos Exteriores

  1. 1. Reserva
  2. Todas las reservas de alojamiento realizadas a través de Iberostar.com están sujetas a las presentes condiciones generales y particulares desde el momento en que se efectúa la petición de reserva a través de la página web. Su reserva quedará confirmada, mediante la recepción de un email en el plazo de 24 horas desde que efectúe su petición.

    Durante el proceso de reserva, el cliente habrá dado su conformidad expresa con respecto a las fechas, establecimiento, tarifa y condiciones de cambios y cancelaciones del establecimiento elegido. Durante las siguientes 24 horas posteriores a la realización de la reserva, el cliente deberá revisar la cuenta de correo electrónico que ha proporcionado. Iberostar.com no puede responsabilizarse si el cliente no recibe el e-mail de confirmación por problemas en su cuenta de correo o en su servidor.

  3. 2. Bono de presentación y entrega de documentación de viaje.
  4. Las reservas, una vez confirmadas, están garantizadas. Iberostar.com emitirá los bonos con los datos introducidos por el usuario en el momento de la reserva.

    La entrega del bono de presentación se realizará, una vez confirmada la reserva, mediante un e-mail de confirmación que se enviará a la dirección de correo electrónico proporcionada por el cliente.

  5. 3. Condiciones de cancelación
  6. Las condiciones de cambios y cancelación constan al inicio de este documento y deben ser aceptadas antes de finalizar la compra. IBEROSTAR se exime de cualquier responsabilidad derivada de la no lectura u omisión de dichas condiciones por parte del cliente.

  7. 4. Modificaciones de la estancia
  8. En el caso en el que el cliente desee prolongar o disminuir su estancia en el establecimiento o modificar el número o tipo de habitaciones, deberá comunicarlo siempre a IBEROSTAR a través del teléfono de atención al cliente, donde le gestionarán los servicios solicitados, en función de las condiciones de su tarifa.

    Si el cambio de fechas implica un cambio de tarifa, se aplicará siempre la tarifa que corresponda a las fechas en que se realizará la estancia.

  9. 5. Precios
  10. Los precios que se indican son Precios Venta al Público I.V.A./I.G.I.C. incluido.

    EL PRECIO INCLUYE
    Precio por noche en función del tipo de habitación y régimen seleccionados, a excepción de los hoteles en los que se indique específicamente la inclusión de otros servicios.

    EL PRECIO NO INCLUYE
    Cualquier servicio no especificado además de extras tales como tasas, traslados, propinas, llamadas telefónicas, servicios de lavandería, minibar, parking, etc...

  11. 6. Hora de entrada (check-in) y de salida (check-out)
  12. Por norma general y salvo que expresamente se pacte otra cosa con el establecimiento, las habitaciones podrán ser utilizadas a partir de las 14 horas del día de llegada y deberán quedar libres a las 12 horas del día de salida.

    En el supuesto en que el huésped prevea su llegada al establecimiento reservado en fechas u horas distintas a las reseñadas, es conveniente, para evitar problemas y malas interpretaciones, comunicar con la mayor anticipación posible tal circunstancia al Centro de Atención al Cliente de Iberostar.com o al establecimiento directamente.

  13. 7. Pasaportes, visados
  14. Todos los viajeros, sin excepción (niños incluidos), deberán llevar en regla su documentación personal y familiar correspondiente, sea el pasaporte o D.N.I., según las leyes del país o países que se visitan. Será por cuenta de los mismos cuando los viajes así lo requieran la obtención de visados, pasaportes, certificados de vacunación, etc. Los menores de 18 años deberán viajar con sus padres o tutores o con un adulto debidamente autorizado por estos, en previsión de que el mismo pueda ser solicitado por cualquier autoridad. Caso de ser rechazada por alguna Autoridad la concesión de visados, por causas particulares del usuario, o ser denegada su entrada en el país por carecer de los requisitos que se exigen, o por defecto en la documentación exigida, o por no ser portador de la misma, IBEROSTAR declina toda responsabilidad por hechos de esta índole, siendo por cuenta del consumidor cualquier gasto que se origine, aplicándose en estas circunstancias las condiciones y normas establecidas para el supuesto de no-show.

  15. 8. Recomendaciones del Ministerio De Asuntos Exteriores sobre destinos de viajes
  16. El Ministerio de Asuntos Exteriores y de Cooperación recomienda el Registro de Viajeros.

    Este registro permite al Ministerio conocer, en caso de crisis o catástrofe en una zona del mundo, cuántos españoles se encuentran allí y contactar con ellos lo antes posible a través de las Embajadas y Consulados.

    El viajero que lo desee debe inscribirse en web del Ministerio www.mae.es cumplimentando un usuario y contraseña, así como todos los datos relativos a fechas de su viaje, país o países que tiene previstos visitar, algún dato de contacto durante su viaje, contacto de familiares, amigos u otras personas, en caso de que no se pueda contactar con él, si se ha contratado un seguro de viaje, etc.

    Estos datos pueden ser modificados en cualquier momento, pudiendo el viajero actualizar esta información incluso durante su viaje, accediendo desde el extranjero.




Privacy policy

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VISIT US INC. has the highest regard for your privacy. As a result, we safeguard your personal information in all areas of our business. We regularly assess our business activities to ensure that your privacy is respected. We will conduct our business in a manner that fulfills our promise to all of our customers

INFORMATION COLLECTION:
VISIT US INC. will limit the collection and use of personal information that you voluntarily provide to us to the minimum we require to deliver superior service to you, which may include advising you about our products, services and other opportunities, and to administer your bookings and our business. Personal data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number or e-mail address. We may also monitor general information for purposes of enhancing our business, such as the date and time you access our website and the features of our website that are of interest to you. Personal data may be collected from a variety of sources, such as:

Information we receive from you on-line, over the telephone or through other means
Information about your transactions and booking experience with us, our affiliates, or others
Information we receive from other outside sources or other general information we may obtain such as demographic information.
VISIT US INC. strives to keep our customer files complete, up-to-date and accurate. At your request, we will supply your account information to you, unless prohibited by law. If you have a question or concern about the accuracy or completeness of your personal information, notify us, and we will promptly make any required corrections. Unless you notify us of any inaccuracy concerning your personal information, we will assume that it is correct. In addition, if you provide us information about a third party such as your spouse or your parents, your must have their prior consent and we will assume that you do.

INFORMATION USE AND DISCLOSURE:
VISIT US INC. will use personal information, as appropriate in the normal course of our business, to service your accounts. We will also use personal information to identify you, to communicate with you, to help us respond to your questions, and to understand which VISIT US INC. products and services will best meet your needs.

DISCLOSURE TO SERVICE YOUR ACCOUNT OR AS REQUIRED BY LAW:
VISIT US INC. may disclose all of the personal information that we collect, as described above, in order to establish, administer and manage your accounts, to our affiliates and the following types of non-affiliated third parties:

VISIT US INC. may disclose personal information about you to companies that perform services on our behalf such as mail and e-mail processing, analyzation of data we collect, handling credit card transactions or companies that assist us in marketing our products and services to you or with whom we have joint marketing agreements.
VISIT US INC. may also disclose personal information about you as necessary to provide you with the services you have requested in reserving a hotel room.
VISIT US INC. may also disclose personal information about you, as permitted or required by law, to non-affiliated third parties in connection with a subpoena or similar legal process, a fraud investigation, to record a public record or as part of an audit or examination.
DISCLOSURE TO OFFER PRODUCTS AND SERVICES:
VISIT US INC. may share all of the personal information that we collect, as described above, with our affiliates in order to deliver products and services that you have requested or to communicate with you about VISIT US INC. and our products and services

VISIT US INC. does not sell personal information to third parties for the purpose of solicitation and does not provide personal information to third parties for their own, independent use

If you prefer that we not disclose personal information about you to our affiliates or non-affiliated third parties for the purpose of offering you products or services and to whom disclosure is not necessary to administer your bookings or as required or permitted by law, you may opt out of this disclosure and direct us not to share your information with these parties. If you wish to opt out, you may:

Visit the VISIT US INC. office located at 3470 NW 82nd Ave Doral, FL 33122.
Call us at (305) 774 9225, Toll Free: 1-888-923-2722 (for America and Canada) or write to us at the address listed above, or
Send an e-mail to the following e-mail callcenter@visitus-inc.com

Please allow six to eight weeks for your request to become effective

If you do not opt out, we will assume you have agreed that we may use your personal information to determine what goods and services you may be interested in, to offer you goods and services that we think may meet your needs, to disclose your personal information to third parties, and for the other purposes described herein. Our privacy policy may change from time to time; however, we will not disclose your personal information to non-affiliated third parties other than as described in this document without first giving you an opportunity to opt out

DISCLOSURE TO AFFILIATES:
VISIT US INC. may obtain credit account performance information about you from non-affiliated third parties, as permitted by law. VISIT US INC. may also maintain credit account performance information with respect to our experience with you. We are permitted by law to share our own account experience with you with our affiliates. You may direct us not to share third party credit-related information, such as information shown on a consumer credit report or other related documentation, with our affiliates, by contacting us at the telephone number or address above.

INFORMATION SECURITY:
Only authorized VISIT US INC. employees, who are trained in the proper handling of customer personal information, will have access to personal information. Employees who violate our privacy policy will be subject to disciplinary procedures. VISIT US INC. maintains reasonable and current physical, electronic and procedural safeguards to protect personal information. We frequently assess new technology for protecting information and upgrading our systems when appropriate. Whenever VISIT US INC. hires other organizations to provide us or our customers with services, we require them to conform to our privacy standards.

COOKIES:
To simply your online experience with us, we may place a cookie in your computer's hard drive when you visit our web site. Cookies are generally considered an industry standard used by most web sites, including our web site. A cookie is a piece of information that our web server stores on your computer's hard drive and retrieves later. This helps us to recognize you the next time you visit our web site. We do not use cookies to record information that will enable anyone to contact you via telephone, e-mail or regular mail. Sections of our website may require that cookies be enabled on your browser to correctly manage the features of our web site. While it is possible to disable cookies on most browsers, a browser with cookies disabled may not be able to navigate our web site.

LINKS TO THIRD PARTY SITES:
We choose our business partners carefully; however, we are not responsible for the content or practices of external web sites operated by third parties that may be linked to this web site from time to time. We encourage our users to be aware when they leave this web site and to carefully read the privacy statements on each and every web site that collects personal information. This privacy statement applies only to information collected by this web site.

CHANGES TO YOUR PERSONAL INFORMATION:
VISIT US INC. understands that you may wish to access or change your personal data from time to time. To protect your privacy and security, we will verify your identity before granting access or making changes to your personal data.

WEBSITE NOT DIRECTED AT CHILDREN UNDER THE AGE OF 13:
Our website is not directed at children under the age of 13 and we do not collect or maintain information at our website from those we actually know are under the age of 13.

OTHER LANGUAGE:
A Spanish, French, Italian, Portuguese and Russian and German languages translation of this Privacy Policy is available on our website, however, the English language version constitutes the dispositive, legally binding version. In the event of any inconsistency with the Spanish, French, Italian, Portuguese and Russian and German languages version, the English language version shall control.

GENERAL TERMS AND CONDITIONS OF THE POINTS AWARD SYSTEM FOR HOTEL (*) RESERVATIONS VIA IBEROSTAR.COM

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We aim to provide all of the information about the points award system in the Iberostar.com reservation process at the hotels indicated below, on the Iberostar website (www.iberostar.com), as well as the handling of points obtained within the framework of this process. Use of this page implies acceptance of the latest version of the Iberostar.com Privacy Policy, the General Terms and Conditions and the Operating Rules of the points award system in the reservation process at the indicated iberostar.com hotels. We therefore recommend that you read these terms and conditions prior to completing your reservation each time you access our website, as the web portal may, at any time, change, modify, add or eliminate these Terms and Conditions, the points award system on booking through the iberostar.com website and the hotels that form part of this system.

This points award system is only applicable to reservations at hotels (*) located in Spain. Any reference made to the points award system is understood to apply solely to the aforementioned Hotels.

I. GENERAL TERMS AND CONDITIONS OF THE POINTS AWARD SYSTEM FOR RESERVATIONS VIA IBEROSTAR.COM

1. Purpose. This document aims to provide information on the points award system (IberostarPOINTS) applicable to reservations at the Hotels located in Spain via the www.iberostar.com website (“The Website”), which may be redeemed for products and / or services (IberostarGIFTS) intended for such a purpose and available at the time.
2. Participating Companies. The participating companies are those that offer their services via the Website and are responsible for the running of hotels located in Spain.
3. Titleholders. Titleholders of points obtained as a result of a reservation at the Hotels via iberostar.com must be individuals of legal age, who have registered with Iberostar.com. The account used for the reservation is personal and non-transferable.
4. Award of Points or IberostarPOINTS. The award of IberostarPOINTS is personal on behalf of the titleholder. IberostarPOINTS are non-transferable and may not be redeemed for money or any other goods or services, other than those specified on the Website (IberostarGIFTS). The points award and redemption system will be subject to the terms and conditions set out in the reservation process.
5. Modification of the Points System. IBEROSTAR and the other participating companies that form part of the points award system, reserve the right to fully or partially modify the prevailing criteria or points table, these General Terms and Conditions, the Operating Rules or any other aspect related to the aforementioned points award system at any time and without the need for prior notification of the account titleholders.
6. Cancellation of the Points System. IBEROSTAR reserves the right to fully or partially cancel this points award system for reservations at the Hotels via the website at any time, without prior notification or any liability, whereby the titleholder is not entitled to make a claim against IBEROSTAR or any other member of the IBEROSTAR GROUP. In this case, the points award system will be annulled and hence, all points accumulated will be cancelled.
7. Expiry of IberostarPOINTS. IberostarPOINTS and the right to claim them are subject to expiry. The points of those titleholders who have not registered any movement in their “My Iberostar” or “My Grand” account during a period of twelve months will expire. For this purpose, actions performed by IBEROSTAR by virtue of which IBEROSTAR unilaterally awards points to a titleholder (e.g. birthday and registration on the website) will not be taken into account. Notwithstanding the above, unused points will expire once a period of two years has elapsed from the time of their award. The right to request the accumulation of IberostarPOINTS that have not been automatically added will expire within a period of 2 months from hotel check-out related to the reservation that gave rise to the award of these points.
8. Liability Waiver. IBEROSTAR shall not be held liable for claims of any nature deriving directly or indirectly from relations between Titleholders and the Participating Companies in the points award system for the use/acquisition of services/products of these companies, regardless of the fact that this relationship may have occurred as a result of an operation to obtain or use points. IBEROSTAR will only guarantee the accumulation of points that were not awarded at the given time, in accordance with the conditions applicable in each case.
9. Breach of the Terms of the Points System. IBEROSTAR reserves the right to cancel the account and demand the corresponding liability of a titleholder that misuses or makes fraudulent use of the points system or breaches the general terms and conditions or operating rules of this points system. In any case, breach and the undue or fraudulent award or use of the points will lead to the loss of any privileges that have been obtained by the titleholder.
10. Data Protection. The personal details of the points titleholder shall be included on the Iberostar Hoteles & Apartamentos, S.L. BRAND USER file for the handling of the points system, the personalisation of services, as well as for sending personalised marketing information about the Iberostar Group’s tourist products and services, including via electronic means. At any time, titleholders may revoke their consent to the aforementioned purposes via e-mail to lopd@iberostar.com. The operation of the IBEROSTARPOINTS points systems requires communication between participating entities (reservations centre, destination hotels, etc.) and Iberostar Hoteles & Apartamentos, S.L. of the data required for the handling of the account, such as reservation details, confirmation of the stay, redemption of points, etc. For this purpose, titleholders give their consent for the Iberostar Group companies they contact for the hiring or provision of services to access their data as brand users for the handling of the points system and the personalisation of these services. Likewise, they consent to the international transfer of their data when said companies are located outside the European Economic Space.
Titleholders of the account may terminate their participation in the points system at any time, by notifying the LOPD Department (lopd@iberostar.com) in writing. Following a period of ten days from the time notification is received, the titleholder will cease to receive any kind of communication from the points system, the account and corresponding IberostarPOINTS points will be cancelled. Titleholders are also entitled to exercise their rights to access, rectification and cancellation of their personal information or oppose its handling, by sending written communication to this effect, accompanied by a copy of their National ID Card or Passport addressed to the aforementioned department at C/ General Riera, 154, 07012, Palma de Mallorca, Spain.
11. Taxation. The titleholder, beneficiary of the products or services (“IberostarGIFTS”) object of this points award system should be aware that IBEROSTAR will not be held liable for the tax implications on the corresponding taxes in each country.
12. Applicable Legislation and Jurisdiction. These General Terms and Conditions are complemented with the Operating Rules of the Points System which detail the process of obtaining and use of IberostarPOINTS. These Terms and Conditions and Operating Rules form a unit and will be interpreted in accordance with Spanish Law and are subject, where appropriate, to the provisions set out in Law 7/1998, of 13th April on General Contracting Terms, RDL 1/2007, of 16th November adopting the Revised Text of the General Law for the Protection of Consumers and Users and other complementary laws, Directive 97/7/ECC, of 20th May 1997, on the application of contracts entered into by Internet between consumer and supplier, and Organic Law 15/1999 on Personal Data Protection and the regulation that develops it and Law 34/2002, of 11th July, on Information Society Services and Electronic Commerce and all tourist regulations that are applicable and, thereby the Civil Code and the Trade Code. In any case, the Spanish version will prevail over all other translations. Any issues arising from the interpretation and application of these terms and conditions shall be expressly submitted to the Courts and Tribunals of Palma de Mallorca, Spain, whereby the parties expressly renounce any jurisdiction that may correspond to them.

II. OPERATING RULES OF THE POINTS AWARD SYSTEM FOR RESERVATIONS AT HOTELS(*) VIA IBEROSTAR.COM

1. Procedure. All titleholders of a reservation at the Hotels via the iberostar.com website will obtain a series of points or IberostarPOINTS in the pending consolidation status. The titleholder of the reservation may request the redemption of these points for goods or services (“IberostarGIFTS”) that are valid and available during the reservation process or they can be accumulated and redeemed in future reservations. In the event that the titleholder of the reservation is interested in conserving their points and handling them in future reservations, he/she must be registered at iberostar.com and be identified during the reservation process.

2. IberostarPOINTS
2.1. Award of Points or IberostarPOINTS.
Points are awarded within the framework of the website reservations system for the indicated Hotels and under no circumstances do they imply the payment of any compensation or economic sum by IBEROSTAR in favour of the titleholders.
IBEROSTAR reserves the right to carry out promotional activities by virtue of which extra points may be obtained for certain periods, destinations, hotels, etc.
2.2. Status of the Points or IberostarPOINTS (A) Pending Consolidation of Points: These are the points that have not been accrued until the termination date of the stay which gives rise to their award and will be redeemable on completion of the reservation process. On the check-out date of the stay under the same terms as the reservation that gave rise to them, these points will move to consolidated status.
The cancellation and modification of reservations that have given rise to the award of points in pending consolidation status will lead to the proportional cancellation and modification of the points.
Any points that are pending consolidation that may have been redeemed in advance at check-in or subsequently, having issued the corresponding IberotarGift, which finally do not acquire consolidated status as a result of a modification to the reservation which led to these points, should be paid for, whereby 1IberostarPoint = 0.65euro. The corresponding amount will be charged to the credit card used by the titleholder for the stay reserved on the website.
(B) Consolidated Points: These are the points accrued and acquired by the client and which can be redeemed without any further conditions other than those related to their processing.

2.3. How to obtain IberostarPOINTS:
2.3.1. Based on bookings made via the Website.
When making a reservation at an IBEROSTAR hotel via the website, the titleholder will obtain the IberostarPOINTS corresponding to the reservation with pending consolidation status. Once the titleholder has used the reservation under the agreed terms, the points will move to consolidated status at the time of Hotel check-out.
Any modification or cancellation of the booking will lead to the modification or cancellation of the points in the same respect.
Points will be awarded to all users making a reservation at the Hotels via the iberostar.com website. However, depending on the type of user, points will be awarded based on the following criteria:
• Non-registered or unidentified user. 5% of the final value of the reservation will be obtained in IberostarPOINTS.
• Registered user without materialised reservations. 10% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
• Registered user with one previous stay. 12% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
• Registered user with two or more previous stays or one stay for a value in excess of 2,000€. 15% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
For these purposes, only reservations through iberostar.com as a registered user will be counted.
2.3.2. Via different promotional actions by IBEROSTAR. The information related to them and the corresponding points will be published on the website whilst the promotions are valid.
2.4. How to redeem your IberostarPOINTS points
You can redeem the points obtained in each reservation prior to its termination. However, in the event of redeeming points with a pending consolidation status, the terms of use set out in Section 2.2 should be taken into account.
Once the request or redemption of points has been made, they may not be refunded nor may the selected gift be modified.
2.5. Consultation of the IberostarPOINTS points status
Registered users on iberostar.com may consult their account status on the website in the “My Iberostar” or “My Grand” section. If this statement is incorrect, the titleholder will notify the IberostarPOINTS team at the following e-mail address: iberostarpoints@iberostar.com providing the necessary documentation. Titleholders have a period of 2 months taken from the check-out time from the hotel which led to the award of these points, in order to request the unassigned points, provided that the dates of the stay and the reservation locator has been correctly communicated.
2.6. Request for the cancellation of points: In the event that the titleholder of the reservation, and a registered user of Iberostar.com does not wish to conserve the points related to one or several reservations, he/she may request such an action by sending an e-mail to the following address: iberostarpoints@iberostar.com, indicating the date of the stay and the reservation code that led to the award of the points whose cancellation is requested.

3. IberostarGIFTS
3.1. IberostarGIFTS. All gifts that form part of the points system will appear as updated in the “My Iberostar” or “My Grand” section of the IberostarGIFTS section. However, the available gifts and their value in points for each of the hotels will appear at the end of the reservation process, whereby they may vary from one hotel to another along with the gifts that appear in the IberostarGIFTS section.
3.2. Non-Availability. In the event of the non-availability of any gift, Iberostar reserves the right to modify it for another gift of similar characteristics or not to redeem it, whereby the points in favour of the client will be maintained.
IBEROSTAR cannot guarantee the availability of the articles or services, as they are offers made directly by the article or service provider.
3.3. Delivery of the gift or IberoIberostarGIFTS. The IberoIberostarGIFTS will be delivered to the titleholder of the reservation, during the stay that led to their redemption. The provisions for each article or service in the IberostarGIFTS section of the website will be followed.
3.4. Impossibility to return or exchange gifts. Once the gift or IberoIberostarGIFTS has been requested, no return or exchange will be admitted. In any case, it will lead to the loss of the points redeemed without the right to any compensation in favour of the titleholder.
3.5. Failure to accept the requested IberoIberostarGIFTS. In the event that the titleholder of the reservation does not use a IberoIberostarGIFTS during the stay that gave rise to the request for the IberoIberostarGIFTS, he/she will lose the right to claim this gift and the corresponding points.
3.6. Possible Variations. Photographs of the gifts do not reflect the real size, whereby they may vary in colour or texture depending on availability at all times.

Affidavit for Travel to Cuba

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This is to certify that I, as well as the other guests on this reservation who are subject to USA legislation, comply with any general or specific permits required to travel to Cuba according to the following purposes.

I certify that all the members of my travel group, including myself, satisfy criteria for a general license for travel to Cuba related to the following activity:


Affidavit for Travel to Cuba

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This is to certify that I, as well as the other guests on this reservation who are subject to USA legislation, comply with any general or specific permits required to travel to Cuba according to the following purposes.

I certify that all the members of my travel group, including myself, satisfy criteria for a general license for travel to Cuba related to the following activity:


SECURE PAYMENT




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Authorize.net certifies herewith that Iberostar transmits its data with state of the art encyption technology at 128 bit

CONFIDENTIALITY


Our privacy policy guarantees both the confidential treatment of your personal data and a secure online environment while processing any personal data


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  • Servicios
  • descrip
  • Localización
  • Ventajas

El hotel IBEROSTAR Albufera Park es uno de los mejores hoteles en Mallorca para niños, que forma parte de un complejo resort en primera línea de la Playa de Muro, una de las mejores de la isla de Mallorca. Es un complejo con opción Todo Incluido, a 8 km de la vida nocturna y comercial del Puerto de Alcudia. Por sus instalaciones, es una excelente elección para unas vacaciones en hoteles en Mallorca para niños, parejas y grupos. Sus 247 habitaciones familiares y 3 habitaciones dobles fueron renovadas en 2007. El hotel IBEROSTAR Albufera Park y su gemelo, el hotel IBEROSTAR Albufera Playa, comparten instalaciones, zonas comunes y un maravilloso personal con idiomas que facilita la experiencia de unas vacaciones perfectas en Mallorca. - See more at: http://localhost:50718/HotelResultC.aspx?codiconc=05&fechaini=19/06/2014&fechafin=24/06/2014&numerohabitaciones=1&edP0_0=30&edP0_1=30&adultohab0=2&ninohab0=0&bebehab0=0&numeropersonas0=2&idiocodi=1&css=#sthash.NVIY0UW9.dpuf

Get an EXTRA discount of up to 10%!

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Are you registered at "My IBEROSTAR"?
Limited-time offer: Sign up and make your booking in the next few days to get an extra discount of up to 10%.
If you are a registered user, sign in at "My IBEROSTAR" to get the special discount.
What are you waiting for? Get the exclusive discount for "My IBEROSTAR" registered users.
Please note:
  • Discount valid for all our hotels in Spain
  • Can be used in conjunction with other offers and promotions, except for partner discounts.

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Cancellation terms and conditions

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Instant payment with credit card

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Terms: 

1. Instant payment with Agency/Company's credit card or other card. VisitUs accepts MASTERCARD, AMEX, DISCOVER and VISA. If this form of payment is chosen, the payment shall be made immediately. The amount to be charged is the total amount of the reservation minus the commission, if applicable. Payment shall be made using the card indicated by the Agency/Company during the reservation process. In case of a declined transaction, the Agency/Company must provide another or additional card to complete the operation. 

2. At the end of the reservation you can view the amount charged on the credit card. You will receive an email with the confirmation excluding the corresponding commission (if applicable).


No-show / cancellation policy:

No shows:

The no-show of a customer in the establishment will generate a penalty equivalent to the total price of the stay (100% penalty). The charge will be made to the credit card or method used to guarantee the reservation. No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Cancellations:

  • Reservations traveling during November 1st and April 30th can be cancelled at no charge up to twenty one (21) days before check-in date.
  • Reservations traveling during November 1st and April 30th can be cancelled within twenty (20) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • Reservations traveling during May 1st to October 31st can be cancelled at no charge up to seven (7) days prior check-in date.
  • Reservations traveling during May 1st to October 31st can be cancelled within six (6) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • All reservations cancel within the seventy two (72) hours of check-in date will be charged 100% of the reservations to the credit card or payment method used to guarantee the reservation.

NOTE: No commission will be paid to the Agency/Company for cancellation or no show penalty fees.

Payment by bank transfer (wire transfer)

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Terms:

  1. Option only available for bookings made with a minimum of thirty (30) days before check-in date at the hotel.
  2. Bank transfer for 100% of the amount of the reservation (taxes included) discounting the commission corresponding to the Agency, if applicable. At the end of the reservation you can view the detailed amount to be transferred. You will receive an email with the confirmation of the reservation excluding the corresponding commission (if applicable).
  3. Bank transfers must be on VisitUs bank account at least thirty days (30) days before the guest arrives at the hotel of choice. The amount deposited should be the total price of the reservation (minus the commission, if applicable). Failure to comply with these terms will be considered as withdrawal of the reservation by the Agency/Company and the reservation will be automatically cancelled.

No-show / cancellation policy:

No shows:

The no-show of a customer in the establishment will generate a penalty equivalent to the total price of the stay (100% penalty). The charge will be made to the credit card or method used to guarantee the reservation. No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Cancellations:

  • Reservations traveling during November 1st and April 30th can be cancelled at no charge up to twenty one (21) days before check-in date.
  • Reservations traveling during November 1st and April 30th can be cancelled within twenty (20) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • Reservations traveling during May 1st to October 31st can be cancelled at no charge up to seven (7) days prior check-in date.
  • Reservations traveling during May 1st to October 31st can be cancelled within six (6) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • All reservations cancel within the seventy two (72) hours of check-in date will be charged 100% of the reservations to the credit card or payment method used to guarantee the reservation.

NOTE: No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Payment by bank transfer (wire transfer)

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Terms:

  1. Option only available for bookings made with a minimum of thirty (30) days before check-in date at the hotel.
  2. Bank transfer for 100% of the amount of the reservation (taxes included) discounting the commission corresponding to the Agency, if applicable. At the end of the reservation you can view the detailed amount to be transferred. You will receive an email with the confirmation of the reservation excluding the corresponding commission (if applicable).
  3. Bank transfers must be on VisitUs bank account at least thirty days (30) days before the guest arrives at the hotel of choice. The amount deposited should be the total price of the reservation (minus the commission, if applicable). Failure to comply with these terms will be considered as withdrawal of the reservation by the Agency/Company and the reservation will be automatically cancelled.

No-show / cancellation policy:

No shows:

The no-show of a customer in the establishment will generate a penalty equivalent to the total price of the stay (100% penalty). The charge will be made to the credit card or method used to guarantee the reservation. No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Cancellations:

  • Reservations traveling during November 1st and April 30th can be cancelled at no charge up to twenty one (21) days before check-in date.
  • Reservations traveling during November 1st and April 30th can be cancelled within twenty (20) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • Reservations traveling during May 1st to October 31st can be cancelled at no charge up to seven (7) days prior check-in date.
  • Reservations traveling during May 1st to October 31st can be cancelled within six (6) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • All reservations cancel within the seventy two (72) hours of check-in date will be charged 100% of the reservations to the credit card or payment method used to guarantee the reservation.

NOTE: No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

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Terms and Conditions:
  1. Available under special agreement.
  2. The credit will be guaranteed by the Travel Agency/Business’s authorisation to Portal to charge its credit card or, if relevant, a bank guarantee.
  3. The system issues an automatic invoice per reservation after check-in to be paid by the Travel Agency/Business within thirty (30) days after issue date (deducting the commission, if applicable).
  4. If the Travel Agency/Business fails to meet the payment terms, Portal shall process new transactions under prepayment by bank transfer until the Travel Agency/Business makes the pending payments by bank transfer.

Canellation/No-Show Policy
  • No shows
    If the customer fails to arrive at the hotel, a penalty fee of a one-night stay will be charged to the credit card used to guarantee the reservation.
  • Canellations
    Cancellations can be made at no charge up to forty-eight (48) hours before check-in date.
N.B: In case of cancellation or no show, the commission will apply to the penalty fees only.

Pay by Check

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Terms:

  1. Option only available for bookings made with a minimum of thirty (30) days before check-in date at the hotel.
  2. Bank transfer for 100% of the amount of the reservation (taxes included) discounting the commission corresponding to the Agency, if applicable. At the end of the reservation you can view the detailed amount to be transferred. You will receive an email with the confirmation of the reservation excluding the corresponding commission (if applicable).
  3. Bank transfers must be on VisitUs bank account at least thirty days (30) days before the guest arrives at the hotel of choice. The amount deposited should be the total price of the reservation (minus the commission, if applicable). Failure to comply with these terms will be considered as withdrawal of the reservation by the Agency/Company and the reservation will be automatically cancelled.

No-show / cancellation policy:

No shows:

The no-show of a customer in the establishment will generate a penalty equivalent to the total price of the stay (100% penalty). The charge will be made to the credit card or method used to guarantee the reservation. No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Cancellations:

  • Reservations traveling during November 1st and April 30th can be cancelled at no charge up to twenty one (21) days before check-in date.
  • Reservations traveling during November 1st and April 30th can be cancelled within twenty (20) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • Reservations traveling during May 1st to October 31st can be cancelled at no charge up to seven (7) days prior check-in date.
  • Reservations traveling during May 1st to October 31st can be cancelled within six (6) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • All reservations cancel within the seventy two (72) hours of check-in date will be charged 100% of the reservations to the credit card or payment method used to guarantee the reservation.

NOTE: No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

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