Iberostar Hotels and Resorts - Search for availability

Frequently Asked Questions


How do we check in and check out?

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Normally, you can enter your room after 15:00 but times may vary. If you need to check in earlier, don’t hesitate to contact the hotel to confirm the exact time that your days of relaxation will begin. In addition, if you simply can't wait any longer to start your holidays, you can request an early check in and enter your room before the established time.


Checking in is quick and easy. You just have to go to the reception with your identity card or passport, along with the booking reference and your credit card. There you will be given the key to enter your own restful paradise for the next days.


Check out is before midday, but if you want to extend your stay as long as possible, you can request a late check out and stay in your room for a little longer. Don’t forget to ask about this service in the hotel as it is subject to availability and there may be an additional charge. Ah! And when you leave the hotel remember to go to the reception to leave your room key and pay for what you have consumed during your stay.



What is your cancellation policy?

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  • If you have to CANCEL your reservation completely, a two-night (2) penalty fee for each room reserved will be applied if you notify us at least seven (7) days before your planned arrival date. If you cancel less than seven (7) days in advance, no refund will be given.
  • If you do not check in at the hotel on your planned arrival date, the hotel will hold your reservation until noon the following day. If you have not checked in by this time and haven’t contacted the hotel by any other means to explain your delay, your reservation will be cancelled and no refund will be given.
  • You can MODIFY your hotel reservation up to three times and at least seven (7) days before your planned arrival date, with no penalty fee, ONLY IF:
    • The change in reservation does not involve a change to a hotel in a different country;
    • There is no change in the rooms with regard to your current reservation, either in the number of rooms or the number of nights for which each one is reserved.


How do I make my payment?

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  • The payment shall be made according to the rates selected, as indicated during the booking process at www.iberostar.com.
  • Some rates require prepayment upon booking confirmation.


What are the advantages of booking online?

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  • The amount of your booking will be automatically deducted.
  • No booking management charges.
  • Secure payment, certified by VeriSign with 128-bit encryption.
  • Confidentiality clause: all information that you provide to us is handled in a secure environment.
  • Detailed, complete and updated information on hotel fact sheets.
  • Fast and user-friendly. • Immediate confirmation.
  • Can book 24 hours a day, 7 days a week.
  • The Iberostar.com website can be accessed from: iPhone, iPad, androids and Windows7.
  • The amount of your booking will be automatically deducted.


Hotel Booking Terms and Conditions.

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I. SPECIAL BOOKING TERMS AND CONDITIONS
CANCELLATION/NO-SHOW POLICY

II. SPECIAL TERMS AND CONDITIONS FOR BOOKINGS AT IBEROSTAR.COM
  1. 1. Introduction
  2. The portal-interactiv.com booking platform, which can be accessed from the website iberostar.com, is operated by PORTAL INTERACTIV, S.L. Unipersonal (hereinafter referred to as IBEROSTAR or The Portal), making available information on hotel stays and enabling users to make reservations online, by phone at the Customer Service Centre or by directly contacting the hotel of choice.

  3. 2. Online booking services
    1. 2.1. This agreement is held between PORTAL INTERACTIV, S.L. and the user.
    2. 2.2. By using this web page, as well as the products and services offered herein, the user agrees to its terms of use, and to the general terms and conditions in the latest available version. We recommend you to read said terms and conditions before making your booking every time you use our website. The Portal reserves the right to change, add or delete contents in the general terms at any time without prior notice.
    3. 2.3. Only those website sections included in the site map are covered by the general terms and conditions.


  4. 3. Booking terms and conditions
    1. 3.1. By booking hotel stays on this website, the user agrees to all the terms and conditions in this agreement.
    2. 3.2. The website can only be used to make bookings for individuals or groups taking less than ten (10) rooms. For bookings for more than nine (9) rooms, please contact our group bookings department at callcenter.grupos@iberostar.com or our call centre, whose phone number appears at the top of the web page.
      The Portal reserves the right to unilaterally cancel or apply other payment and/or cancellation terms than those on the website in reservations where it is suspected that more than nine (9) rooms are being booked.
    3. 3.3. By agreeing to the clauses below, the user states and accepts that:

    4. 1) They are 18 years old or over and fully competent to make this booking, being able to understand all the terms and conditions set forth on this web page.
      2) All the data entered when making the reservation online are relevant, complete and truthful.
      3) They are solely responsible for entering this website.
      4) Their booking is subject to the relevant special terms and conditions, and to the cancellation/no-show policy described above.
      5) Their booking shall be confirmed by IBEROSTAR by email within 24 hours. In case no email is sent, it shall be understood that the booking has not been confirmed.
      6) Once made and confirmed, their booking shall be stored in an e-document, which can be accessed by the user at any time.
      7) They confirm the booking made in terms of dates, number of rooms, number of guests and hotel of choice.
      8) The booking terms and price are those set forth for the relevant type of rate on the web page where the booking is made.
      9) The User or the person making use of the booking must be the cardholder of the credit card used for payment.
      10) The Portal enables the user to make reservations for the hotel of choice using its website. However, the Portal does not offer any kind of hotel services, and it shall not be held responsible for them.
      11) Depending on the type of rate, payment shall be made at the time of booking or in the hotel. In the latter case, cancellations and no show lead to the cancellation of the booking, with the charges stipulated in the relevant booking terms for the rate selected.
      12) Booking offers shall be valid only for the time they are available to service users.
      13) IBEROSTAR reserves the right to change reservations in case of system errors, third-party actions or other unforeseen events. If this is the case, the user shall be informed in writing of their booking’s valid price, as well as of alternative choices. In case of non-acceptance of the new booking terms and conditions, the user can cancel their booking at no charge. If no reply from the user is received within 48 hours since the booking was changed, IBEROSTAR shall proceed to cancel the booking with no charge for the user.
      14) IBEROSTAR reserves the right to unilaterally cancel the booking when there is an incident detected with the credit card used for payment, such as: lack of approval, non-accordance between the cardholder and the User and/or the accommodated guests, or any breach of the conditions or statements mentioned herein.


  5. 4. Privacy policy
    1. 4.1. By making your booking, you agree to the IBEROSTAR Data Protection Policy. To view said policy, go to www.iberostar.com.
    2. 4.2. User's personal information will be incorporated in a file belonging to Portal Interactiv, S.L., located at Calle General Riera, 154, Palma de Mallorca, Spain, and used for the management and control of the Iberostar Hotels & Resorts booking system, and for statistical purposes. All your personal information has been entered by you or by the person who made your booking on your behalf. For the proper management of your booking, your personal information will be transferred to your hotel of choice. All travellers hereby agree to the international transfer of their personal information to hotels outside the European Economic Area. Likewise, you agree to your bank account information being used to charge cancellation or no-show fees. You can exercise your right to access, change, cancel or oppose your personal data by writing to the address above or by email to LOPD@iberostar.com. Please enclose a copy of your ID card.


  6. 5. Trademark and copyright
  7. All the contents of this website belong to IBEROSTAR. All rights reserved. Iberostar.com and Iberostar Hotels & Resorts are registered trademarks.

  8. 6. Liability disclaimer
  9. IBEROSTAR shall not be held liable for interferences, interruptions, malware or telephone breakdowns beyond the company’s control, nor for delays or errors in the system resulting from failure or overloading of the data processing centre, phone lines, Internet or power supply, nor for alterations in the user’s software and/or hardware.
    Likewise, IBEROSTAR shall not be held liable for the damages caused by third parties tampering with the system beyond the company’s control, nor for the damages caused by improper use of the contents of Iberostar.com, nor for the errors, inaccuracies or omissions in the information provided by third parties (where ‘third party’ means the hotel in question). The information contained on this website is updated on a regular basis. Please check the contents before using the website to make your booking.
    As a user of Iberostar.com, you undertake not to register or use this website for unlawful or illegal purposes, nor to prevent other users from accessing the site or to resell the products and services on offer, nor for any other unauthorised use in accordance with these terms and conditions.

III. GENERAL BOOKING TERMS AND CONDITIONS
  1. 1. Booking
  2. 2. Booking voucher
  3. 3. Cancellation policy
  4. 4. Changes in your booking
  5. 5. Price of your booking
  6. 6. Check-in and check-out times
  7. 7. Passport, visa and travel documents
  8. 8. Ministry of Foreign Affairs travellers’ record

  1. 1. Booking
  2. All accommodation bookings made at Iberostar.com shall be subject to these general and special terms and conditions from the time when the booking request is made on the website. Bookings are confirmed by email within 24 hours.
    During the booking process, the user agrees on the dates and the hotel, as well as on the rates and the associated change/cancellation policy. Check your email account in the 24 hours after making your booking for the confirmation message. Iberostar.com shall not be held responsible for the user not getting the confirmation email as a result of account or server errors.

  3. 2. Booking voucher
  4. Once confirmed, your booking is guaranteed. A voucher with the information you entered at the time of booking shall be issued by Iberostar.com.

    Said voucher shall be enclosed in a confirmation email sent to the email address you entered at the time of booking.

  5. 3. Cancellation policy
  6. Your booking’s change/cancellation policy is described above. You must agree to the cancellation policy before completing your booking. IBEROSTAR shall not be held responsible for the user’s failure to read or take into account the full terms and conditions of their booking.

  7. 4. Changes in your booking
  8. If you need to make your stay shorter or longer, or to change the number and/or type of rooms, you should contact the IBEROSTAR Customer Service. They will make these changes for you, in accordance with the terms and conditions applicable to the rate you selected.

    If the change of dates involves a change in rates, the rates to be applied shall be those of the actual stay.

  9. 5. Price of your booking
  10. The rates shown are retail prices including VAT and/or IGIC (general indirect tax of the Canary Islands).

    YOUR BOOKING PRICE INCLUDES: Rate per night according to selected type of room and meal plan, except in hotels including additional services and stating so.

    YOUR BOOKING PRICE DOES NOT INCLUDE: Any service that is not specified in addition to extras, such as tax, transfers, tips, telephone calls, laundry service, mini bar, parking, etc.

  11. 6. Check-in and check-out times
  12. As a general rule and unless otherwise agreed with the hotel, your room(s) shall be available from 2pm on arrival date. Likewise, you must leave your room(s) at 12 noon on departure date.

    If you are planning to check in earlier or check out later than the stipulated times, please inform the Iberostar.com Customer Service and/or the hotel, in order to avoid misunderstandings and inconveniences.

  13. 7. Passport, visa and travel documents
  14. All travellers (including children) are required to carry valid personal and family travel documents (passport or ID card, depending on the country). Likewise, they must get their own visas, certificates of vaccination and other relevant documents as required in the destination country. Travellers under 18 must be accompanied by their parents, guardians or an adult authorised by them, who shall be responsible before the relevant authorities. IBEROSTAR shall not be held responsible for denied visas owing to personal reasons, nor for denied entries to foreign countries to users who fail to meet entry requirements or to have valid travel documents. In such cases, all costs incurred shall be covered by the user, and the relevant no-show policy shall apply.

  15. 8. Ministry of Foreign Affairs travellers’ record
  16. The Spanish Ministry of Foreign Affairs and Cooperation recommends travellers to register on its Record of Travellers going abroad.

    Said record enables the Ministry to know how many Spanish citizens are staying in an area affected by natural disasters or emergency situations, and to contact them as soon as possible through local embassies or consulates.

    You can register online at www.mae.es, entering a user ID and password, and then filling in all the relevant information about your trip: dates, destination country/ies, contact information, contact persons in case you cannot be reached, travel insurance, and so on.

    You can update the information at any time, even during your trip, entering the Ministry’s website from abroad.




Privacy policy

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VISIT US INC. has the highest regard for your privacy. As a result, we safeguard your personal information in all areas of our business. We regularly assess our business activities to ensure that your privacy is respected. We will conduct our business in a manner that fulfills our promise to all of our customers

INFORMATION COLLECTION:
VISIT US INC. will limit the collection and use of personal information that you voluntarily provide to us to the minimum we require to deliver superior service to you, which may include advising you about our products, services and other opportunities, and to administer your bookings and our business. Personal data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number or e-mail address. We may also monitor general information for purposes of enhancing our business, such as the date and time you access our website and the features of our website that are of interest to you. Personal data may be collected from a variety of sources, such as:

Information we receive from you on-line, over the telephone or through other means
Information about your transactions and booking experience with us, our affiliates, or others
Information we receive from other outside sources or other general information we may obtain such as demographic information.
VISIT US INC. strives to keep our customer files complete, up-to-date and accurate. At your request, we will supply your account information to you, unless prohibited by law. If you have a question or concern about the accuracy or completeness of your personal information, notify us, and we will promptly make any required corrections. Unless you notify us of any inaccuracy concerning your personal information, we will assume that it is correct. In addition, if you provide us information about a third party such as your spouse or your parents, your must have their prior consent and we will assume that you do.

INFORMATION USE AND DISCLOSURE:
VISIT US INC. will use personal information, as appropriate in the normal course of our business, to service your accounts. We will also use personal information to identify you, to communicate with you, to help us respond to your questions, and to understand which VISIT US INC. products and services will best meet your needs.

DISCLOSURE TO SERVICE YOUR ACCOUNT OR AS REQUIRED BY LAW:
VISIT US INC. may disclose all of the personal information that we collect, as described above, in order to establish, administer and manage your accounts, to our affiliates and the following types of non-affiliated third parties:

VISIT US INC. may disclose personal information about you to companies that perform services on our behalf such as mail and e-mail processing, analyzation of data we collect, handling credit card transactions or companies that assist us in marketing our products and services to you or with whom we have joint marketing agreements.
VISIT US INC. may also disclose personal information about you as necessary to provide you with the services you have requested in reserving a hotel room.
VISIT US INC. may also disclose personal information about you, as permitted or required by law, to non-affiliated third parties in connection with a subpoena or similar legal process, a fraud investigation, to record a public record or as part of an audit or examination.
DISCLOSURE TO OFFER PRODUCTS AND SERVICES:
VISIT US INC. may share all of the personal information that we collect, as described above, with our affiliates in order to deliver products and services that you have requested or to communicate with you about VISIT US INC. and our products and services

VISIT US INC. does not sell personal information to third parties for the purpose of solicitation and does not provide personal information to third parties for their own, independent use

If you prefer that we not disclose personal information about you to our affiliates or non-affiliated third parties for the purpose of offering you products or services and to whom disclosure is not necessary to administer your bookings or as required or permitted by law, you may opt out of this disclosure and direct us not to share your information with these parties. If you wish to opt out, you may:

Visit the VISIT US INC. office located at 3470 NW 82nd Ave Doral, FL 33122.
Call us at (305) 774 9225, Toll Free: 1-888-923-2722 (for America and Canada) or write to us at the address listed above, or
Send an e-mail to the following e-mail callcenter@visitus-inc.com

Please allow six to eight weeks for your request to become effective

If you do not opt out, we will assume you have agreed that we may use your personal information to determine what goods and services you may be interested in, to offer you goods and services that we think may meet your needs, to disclose your personal information to third parties, and for the other purposes described herein. Our privacy policy may change from time to time; however, we will not disclose your personal information to non-affiliated third parties other than as described in this document without first giving you an opportunity to opt out

DISCLOSURE TO AFFILIATES:
VISIT US INC. may obtain credit account performance information about you from non-affiliated third parties, as permitted by law. VISIT US INC. may also maintain credit account performance information with respect to our experience with you. We are permitted by law to share our own account experience with you with our affiliates. You may direct us not to share third party credit-related information, such as information shown on a consumer credit report or other related documentation, with our affiliates, by contacting us at the telephone number or address above.

INFORMATION SECURITY:
Only authorized VISIT US INC. employees, who are trained in the proper handling of customer personal information, will have access to personal information. Employees who violate our privacy policy will be subject to disciplinary procedures. VISIT US INC. maintains reasonable and current physical, electronic and procedural safeguards to protect personal information. We frequently assess new technology for protecting information and upgrading our systems when appropriate. Whenever VISIT US INC. hires other organizations to provide us or our customers with services, we require them to conform to our privacy standards.

COOKIES:
To simply your online experience with us, we may place a cookie in your computer's hard drive when you visit our web site. Cookies are generally considered an industry standard used by most web sites, including our web site. A cookie is a piece of information that our web server stores on your computer's hard drive and retrieves later. This helps us to recognize you the next time you visit our web site. We do not use cookies to record information that will enable anyone to contact you via telephone, e-mail or regular mail. Sections of our website may require that cookies be enabled on your browser to correctly manage the features of our web site. While it is possible to disable cookies on most browsers, a browser with cookies disabled may not be able to navigate our web site.

LINKS TO THIRD PARTY SITES:
We choose our business partners carefully; however, we are not responsible for the content or practices of external web sites operated by third parties that may be linked to this web site from time to time. We encourage our users to be aware when they leave this web site and to carefully read the privacy statements on each and every web site that collects personal information. This privacy statement applies only to information collected by this web site.

CHANGES TO YOUR PERSONAL INFORMATION:
VISIT US INC. understands that you may wish to access or change your personal data from time to time. To protect your privacy and security, we will verify your identity before granting access or making changes to your personal data.

WEBSITE NOT DIRECTED AT CHILDREN UNDER THE AGE OF 13:
Our website is not directed at children under the age of 13 and we do not collect or maintain information at our website from those we actually know are under the age of 13.

OTHER LANGUAGE:
A Spanish, French, Italian, Portuguese and Russian and German languages translation of this Privacy Policy is available on our website, however, the English language version constitutes the dispositive, legally binding version. In the event of any inconsistency with the Spanish, French, Italian, Portuguese and Russian and German languages version, the English language version shall control.

GENERAL TERMS AND CONDITIONS OF THE POINTS AWARD SYSTEM FOR HOTEL (*) RESERVATIONS VIA IBEROSTAR.COM

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We aim to provide all of the information about the points award system in the Iberostar.com reservation process at the hotels indicated below, on the Iberostar website (www.iberostar.com), as well as the handling of points obtained within the framework of this process. Use of this page implies acceptance of the latest version of the Iberostar.com Privacy Policy, the General Terms and Conditions and the Operating Rules of the points award system in the reservation process at the indicated iberostar.com hotels. We therefore recommend that you read these terms and conditions prior to completing your reservation each time you access our website, as the web portal may, at any time, change, modify, add or eliminate these Terms and Conditions, the points award system on booking through the iberostar.com website and the hotels that form part of this system.

This points award system is only applicable to reservations at hotels (*) located in Spain. Any reference made to the points award system is understood to apply solely to the aforementioned Hotels.

I. GENERAL TERMS AND CONDITIONS OF THE POINTS AWARD SYSTEM FOR RESERVATIONS VIA IBEROSTAR.COM

1. Purpose. This document aims to provide information on the points award system (IberostarPOINTS) applicable to reservations at the Hotels located in Spain via the www.iberostar.com website (“The Website”), which may be redeemed for products and / or services (IberostarGIFTS) intended for such a purpose and available at the time.
2. Participating Companies. The participating companies are those that offer their services via the Website and are responsible for the running of hotels located in Spain.
3. Titleholders. Titleholders of points obtained as a result of a reservation at the Hotels via iberostar.com must be individuals of legal age, who have registered with Iberostar.com. The account used for the reservation is personal and non-transferable.
4. Award of Points or IberostarPOINTS. The award of IberostarPOINTS is personal on behalf of the titleholder. IberostarPOINTS are non-transferable and may not be redeemed for money or any other goods or services, other than those specified on the Website (IberostarGIFTS). The points award and redemption system will be subject to the terms and conditions set out in the reservation process.
5. Modification of the Points System. IBEROSTAR and the other participating companies that form part of the points award system, reserve the right to fully or partially modify the prevailing criteria or points table, these General Terms and Conditions, the Operating Rules or any other aspect related to the aforementioned points award system at any time and without the need for prior notification of the account titleholders.
6. Cancellation of the Points System. IBEROSTAR reserves the right to fully or partially cancel this points award system for reservations at the Hotels via the website at any time, without prior notification or any liability, whereby the titleholder is not entitled to make a claim against IBEROSTAR or any other member of the IBEROSTAR GROUP. In this case, the points award system will be annulled and hence, all points accumulated will be cancelled.
7. Expiry of IberostarPOINTS. IberostarPOINTS and the right to claim them are subject to expiry. The points of those titleholders who have not registered any movement in their “My Iberostar” or “My Grand” account during a period of twelve months will expire. For this purpose, actions performed by IBEROSTAR by virtue of which IBEROSTAR unilaterally awards points to a titleholder (e.g. birthday and registration on the website) will not be taken into account. Notwithstanding the above, unused points will expire once a period of two years has elapsed from the time of their award. The right to request the accumulation of IberostarPOINTS that have not been automatically added will expire within a period of 2 months from hotel check-out related to the reservation that gave rise to the award of these points.
8. Liability Waiver. IBEROSTAR shall not be held liable for claims of any nature deriving directly or indirectly from relations between Titleholders and the Participating Companies in the points award system for the use/acquisition of services/products of these companies, regardless of the fact that this relationship may have occurred as a result of an operation to obtain or use points. IBEROSTAR will only guarantee the accumulation of points that were not awarded at the given time, in accordance with the conditions applicable in each case.
9. Breach of the Terms of the Points System. IBEROSTAR reserves the right to cancel the account and demand the corresponding liability of a titleholder that misuses or makes fraudulent use of the points system or breaches the general terms and conditions or operating rules of this points system. In any case, breach and the undue or fraudulent award or use of the points will lead to the loss of any privileges that have been obtained by the titleholder.
10. Data Protection. The personal details of the points titleholder shall be included on the Iberostar Hoteles & Apartamentos, S.L. BRAND USER file for the handling of the points system, the personalisation of services, as well as for sending personalised marketing information about the Iberostar Group’s tourist products and services, including via electronic means. At any time, titleholders may revoke their consent to the aforementioned purposes via e-mail to lopd@iberostar.com. The operation of the IBEROSTARPOINTS points systems requires communication between participating entities (reservations centre, destination hotels, etc.) and Iberostar Hoteles & Apartamentos, S.L. of the data required for the handling of the account, such as reservation details, confirmation of the stay, redemption of points, etc. For this purpose, titleholders give their consent for the Iberostar Group companies they contact for the hiring or provision of services to access their data as brand users for the handling of the points system and the personalisation of these services. Likewise, they consent to the international transfer of their data when said companies are located outside the European Economic Space.
Titleholders of the account may terminate their participation in the points system at any time, by notifying the LOPD Department (lopd@iberostar.com) in writing. Following a period of ten days from the time notification is received, the titleholder will cease to receive any kind of communication from the points system, the account and corresponding IberostarPOINTS points will be cancelled. Titleholders are also entitled to exercise their rights to access, rectification and cancellation of their personal information or oppose its handling, by sending written communication to this effect, accompanied by a copy of their National ID Card or Passport addressed to the aforementioned department at C/ General Riera, 154, 07012, Palma de Mallorca, Spain.
11. Taxation. The titleholder, beneficiary of the products or services (“IberostarGIFTS”) object of this points award system should be aware that IBEROSTAR will not be held liable for the tax implications on the corresponding taxes in each country.
12. Applicable Legislation and Jurisdiction. These General Terms and Conditions are complemented with the Operating Rules of the Points System which detail the process of obtaining and use of IberostarPOINTS. These Terms and Conditions and Operating Rules form a unit and will be interpreted in accordance with Spanish Law and are subject, where appropriate, to the provisions set out in Law 7/1998, of 13th April on General Contracting Terms, RDL 1/2007, of 16th November adopting the Revised Text of the General Law for the Protection of Consumers and Users and other complementary laws, Directive 97/7/ECC, of 20th May 1997, on the application of contracts entered into by Internet between consumer and supplier, and Organic Law 15/1999 on Personal Data Protection and the regulation that develops it and Law 34/2002, of 11th July, on Information Society Services and Electronic Commerce and all tourist regulations that are applicable and, thereby the Civil Code and the Trade Code. In any case, the Spanish version will prevail over all other translations. Any issues arising from the interpretation and application of these terms and conditions shall be expressly submitted to the Courts and Tribunals of Palma de Mallorca, Spain, whereby the parties expressly renounce any jurisdiction that may correspond to them.

II. OPERATING RULES OF THE POINTS AWARD SYSTEM FOR RESERVATIONS AT HOTELS(*) VIA IBEROSTAR.COM

1. Procedure. All titleholders of a reservation at the Hotels via the iberostar.com website will obtain a series of points or IberostarPOINTS in the pending consolidation status. The titleholder of the reservation may request the redemption of these points for goods or services (“IberostarGIFTS”) that are valid and available during the reservation process or they can be accumulated and redeemed in future reservations. In the event that the titleholder of the reservation is interested in conserving their points and handling them in future reservations, he/she must be registered at iberostar.com and be identified during the reservation process.

2. IberostarPOINTS
2.1. Award of Points or IberostarPOINTS.
Points are awarded within the framework of the website reservations system for the indicated Hotels and under no circumstances do they imply the payment of any compensation or economic sum by IBEROSTAR in favour of the titleholders.
IBEROSTAR reserves the right to carry out promotional activities by virtue of which extra points may be obtained for certain periods, destinations, hotels, etc.
2.2. Status of the Points or IberostarPOINTS (A) Pending Consolidation of Points: These are the points that have not been accrued until the termination date of the stay which gives rise to their award and will be redeemable on completion of the reservation process. On the check-out date of the stay under the same terms as the reservation that gave rise to them, these points will move to consolidated status.
The cancellation and modification of reservations that have given rise to the award of points in pending consolidation status will lead to the proportional cancellation and modification of the points.
Any points that are pending consolidation that may have been redeemed in advance at check-in or subsequently, having issued the corresponding IberotarGift, which finally do not acquire consolidated status as a result of a modification to the reservation which led to these points, should be paid for, whereby 1IberostarPoint = 0.65euro. The corresponding amount will be charged to the credit card used by the titleholder for the stay reserved on the website.
(B) Consolidated Points: These are the points accrued and acquired by the client and which can be redeemed without any further conditions other than those related to their processing.

2.3. How to obtain IberostarPOINTS:
2.3.1. Based on bookings made via the Website.
When making a reservation at an IBEROSTAR hotel via the website, the titleholder will obtain the IberostarPOINTS corresponding to the reservation with pending consolidation status. Once the titleholder has used the reservation under the agreed terms, the points will move to consolidated status at the time of Hotel check-out.
Any modification or cancellation of the booking will lead to the modification or cancellation of the points in the same respect.
Points will be awarded to all users making a reservation at the Hotels via the iberostar.com website. However, depending on the type of user, points will be awarded based on the following criteria:
• Non-registered or unidentified user. 5% of the final value of the reservation will be obtained in IberostarPOINTS.
• Registered user without materialised reservations. 10% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
• Registered user with one previous stay. 12% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
• Registered user with two or more previous stays or one stay for a value in excess of 2,000€. 15% of the final value of the reservation will be obtained in IberostarPOINTS prior to applicable taxes.
For these purposes, only reservations through iberostar.com as a registered user will be counted.
2.3.2. Via different promotional actions by IBEROSTAR. The information related to them and the corresponding points will be published on the website whilst the promotions are valid.
2.4. How to redeem your IberostarPOINTS points
You can redeem the points obtained in each reservation prior to its termination. However, in the event of redeeming points with a pending consolidation status, the terms of use set out in Section 2.2 should be taken into account.
Once the request or redemption of points has been made, they may not be refunded nor may the selected gift be modified.
2.5. Consultation of the IberostarPOINTS points status
Registered users on iberostar.com may consult their account status on the website in the “My Iberostar” or “My Grand” section. If this statement is incorrect, the titleholder will notify the IberostarPOINTS team at the following e-mail address: iberostarpoints@iberostar.com providing the necessary documentation. Titleholders have a period of 2 months taken from the check-out time from the hotel which led to the award of these points, in order to request the unassigned points, provided that the dates of the stay and the reservation locator has been correctly communicated.
2.6. Request for the cancellation of points: In the event that the titleholder of the reservation, and a registered user of Iberostar.com does not wish to conserve the points related to one or several reservations, he/she may request such an action by sending an e-mail to the following address: iberostarpoints@iberostar.com, indicating the date of the stay and the reservation code that led to the award of the points whose cancellation is requested.

3. IberostarGIFTS
3.1. IberostarGIFTS. All gifts that form part of the points system will appear as updated in the “My Iberostar” or “My Grand” section of the IberostarGIFTS section. However, the available gifts and their value in points for each of the hotels will appear at the end of the reservation process, whereby they may vary from one hotel to another along with the gifts that appear in the IberostarGIFTS section.
3.2. Non-Availability. In the event of the non-availability of any gift, Iberostar reserves the right to modify it for another gift of similar characteristics or not to redeem it, whereby the points in favour of the client will be maintained.
IBEROSTAR cannot guarantee the availability of the articles or services, as they are offers made directly by the article or service provider.
3.3. Delivery of the gift or IberoIberostarGIFTS. The IberoIberostarGIFTS will be delivered to the titleholder of the reservation, during the stay that led to their redemption. The provisions for each article or service in the IberostarGIFTS section of the website will be followed.
3.4. Impossibility to return or exchange gifts. Once the gift or IberoIberostarGIFTS has been requested, no return or exchange will be admitted. In any case, it will lead to the loss of the points redeemed without the right to any compensation in favour of the titleholder.
3.5. Failure to accept the requested IberoIberostarGIFTS. In the event that the titleholder of the reservation does not use a IberoIberostarGIFTS during the stay that gave rise to the request for the IberoIberostarGIFTS, he/she will lose the right to claim this gift and the corresponding points.
3.6. Possible Variations. Photographs of the gifts do not reflect the real size, whereby they may vary in colour or texture depending on availability at all times.

Affidavit for Travel to Cuba

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This is to certify that I, as well as the other guests on this reservation who are subject to USA legislation, comply with any general or specific permits required to travel to Cuba according to the following purposes.

I certify that all the members of my travel group, including myself, satisfy criteria for a general license for travel to Cuba related to the following activity:


Affidavit for Travel to Cuba

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This is to certify that I, as well as the other guests on this reservation who are subject to USA legislation, comply with any general or specific permits required to travel to Cuba according to the following purposes.

I certify that all the members of my travel group, including myself, satisfy criteria for a general license for travel to Cuba related to the following activity:


SECURE PAYMENT




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CONFIDENTIALITY


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  • Servicios
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El hotel IBEROSTAR Albufera Park es uno de los mejores hoteles en Mallorca para niños, que forma parte de un complejo resort en primera línea de la Playa de Muro, una de las mejores de la isla de Mallorca. Es un complejo con opción Todo Incluido, a 8 km de la vida nocturna y comercial del Puerto de Alcudia. Por sus instalaciones, es una excelente elección para unas vacaciones en hoteles en Mallorca para niños, parejas y grupos. Sus 247 habitaciones familiares y 3 habitaciones dobles fueron renovadas en 2007. El hotel IBEROSTAR Albufera Park y su gemelo, el hotel IBEROSTAR Albufera Playa, comparten instalaciones, zonas comunes y un maravilloso personal con idiomas que facilita la experiencia de unas vacaciones perfectas en Mallorca. - See more at: http://localhost:50718/HotelResultC.aspx?codiconc=05&fechaini=19/06/2014&fechafin=24/06/2014&numerohabitaciones=1&edP0_0=30&edP0_1=30&adultohab0=2&ninohab0=0&bebehab0=0&numeropersonas0=2&idiocodi=1&css=#sthash.NVIY0UW9.dpuf

Get an EXTRA discount of up to 10%!

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Are you registered at "My IBEROSTAR"?
Limited-time offer: Sign up and make your booking in the next few days to get an extra discount of up to 10%.
If you are a registered user, sign in at "My IBEROSTAR" to get the special discount.
What are you waiting for? Get the exclusive discount for "My IBEROSTAR" registered users.
Please note:
  • Discount valid for all our hotels in Spain
  • Can be used in conjunction with other offers and promotions, except for partner discounts.

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Cancellation terms and conditions

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Instant payment with credit card

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Terms: 

1. Instant payment with Agency/Company's credit card or other card. VisitUs accepts MASTERCARD, AMEX, DISCOVER and VISA. If this form of payment is chosen, the payment shall be made immediately. The amount to be charged is the total amount of the reservation minus the commission, if applicable. Payment shall be made using the card indicated by the Agency/Company during the reservation process. In case of a declined transaction, the Agency/Company must provide another or additional card to complete the operation. 

2. At the end of the reservation you can view the amount charged on the credit card. You will receive an email with the confirmation excluding the corresponding commission (if applicable).


No-show / cancellation policy:

No shows:

The no-show of a customer in the establishment will generate a penalty equivalent to the total price of the stay (100% penalty). The charge will be made to the credit card or method used to guarantee the reservation. No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Cancellations:

  • Reservations traveling during November 1st and April 30th can be cancelled at no charge up to twenty one (21) days before check-in date.
  • Reservations traveling during November 1st and April 30th can be cancelled within twenty (20) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • Reservations traveling during May 1st to October 31st can be cancelled at no charge up to seven (7) days prior check-in date.
  • Reservations traveling during May 1st to October 31st can be cancelled within six (6) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • All reservations cancel within the seventy two (72) hours of check-in date will be charged 100% of the reservations to the credit card or payment method used to guarantee the reservation.

NOTE: No commission will be paid to the Agency/Company for cancellation or no show penalty fees.

Payment by bank transfer (wire transfer)

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Terms:

  1. Option only available for bookings made with a minimum of thirty (30) days before check-in date at the hotel.
  2. Bank transfer for 100% of the amount of the reservation (taxes included) discounting the commission corresponding to the Agency, if applicable. At the end of the reservation you can view the detailed amount to be transferred. You will receive an email with the confirmation of the reservation excluding the corresponding commission (if applicable).
  3. Bank transfers must be on VisitUs bank account at least thirty days (30) days before the guest arrives at the hotel of choice. The amount deposited should be the total price of the reservation (minus the commission, if applicable). Failure to comply with these terms will be considered as withdrawal of the reservation by the Agency/Company and the reservation will be automatically cancelled.

No-show / cancellation policy:

No shows:

The no-show of a customer in the establishment will generate a penalty equivalent to the total price of the stay (100% penalty). The charge will be made to the credit card or method used to guarantee the reservation. No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Cancellations:

  • Reservations traveling during November 1st and April 30th can be cancelled at no charge up to twenty one (21) days before check-in date.
  • Reservations traveling during November 1st and April 30th can be cancelled within twenty (20) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • Reservations traveling during May 1st to October 31st can be cancelled at no charge up to seven (7) days prior check-in date.
  • Reservations traveling during May 1st to October 31st can be cancelled within six (6) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • All reservations cancel within the seventy two (72) hours of check-in date will be charged 100% of the reservations to the credit card or payment method used to guarantee the reservation.

NOTE: No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Payment by bank transfer (wire transfer)

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Terms:

  1. Option only available for bookings made with a minimum of thirty (30) days before check-in date at the hotel.
  2. Bank transfer for 100% of the amount of the reservation (taxes included) discounting the commission corresponding to the Agency, if applicable. At the end of the reservation you can view the detailed amount to be transferred. You will receive an email with the confirmation of the reservation excluding the corresponding commission (if applicable).
  3. Bank transfers must be on VisitUs bank account at least thirty days (30) days before the guest arrives at the hotel of choice. The amount deposited should be the total price of the reservation (minus the commission, if applicable). Failure to comply with these terms will be considered as withdrawal of the reservation by the Agency/Company and the reservation will be automatically cancelled.

No-show / cancellation policy:

No shows:

The no-show of a customer in the establishment will generate a penalty equivalent to the total price of the stay (100% penalty). The charge will be made to the credit card or method used to guarantee the reservation. No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Cancellations:

  • Reservations traveling during November 1st and April 30th can be cancelled at no charge up to twenty one (21) days before check-in date.
  • Reservations traveling during November 1st and April 30th can be cancelled within twenty (20) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • Reservations traveling during May 1st to October 31st can be cancelled at no charge up to seven (7) days prior check-in date.
  • Reservations traveling during May 1st to October 31st can be cancelled within six (6) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • All reservations cancel within the seventy two (72) hours of check-in date will be charged 100% of the reservations to the credit card or payment method used to guarantee the reservation.

NOTE: No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

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Terms and Conditions:
  1. Available under special agreement.
  2. The credit will be guaranteed by the Travel Agency/Business’s authorisation to Portal to charge its credit card or, if relevant, a bank guarantee.
  3. The system issues an automatic invoice per reservation after check-in to be paid by the Travel Agency/Business within thirty (30) days after issue date (deducting the commission, if applicable).
  4. If the Travel Agency/Business fails to meet the payment terms, Portal shall process new transactions under prepayment by bank transfer until the Travel Agency/Business makes the pending payments by bank transfer.

Canellation/No-Show Policy
  • No shows
    If the customer fails to arrive at the hotel, a penalty fee of a one-night stay will be charged to the credit card used to guarantee the reservation.
  • Canellations
    Cancellations can be made at no charge up to forty-eight (48) hours before check-in date.
N.B: In case of cancellation or no show, the commission will apply to the penalty fees only.

Pay by Check

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Terms:

  1. Option only available for bookings made with a minimum of thirty (30) days before check-in date at the hotel.
  2. Bank transfer for 100% of the amount of the reservation (taxes included) discounting the commission corresponding to the Agency, if applicable. At the end of the reservation you can view the detailed amount to be transferred. You will receive an email with the confirmation of the reservation excluding the corresponding commission (if applicable).
  3. Bank transfers must be on VisitUs bank account at least thirty days (30) days before the guest arrives at the hotel of choice. The amount deposited should be the total price of the reservation (minus the commission, if applicable). Failure to comply with these terms will be considered as withdrawal of the reservation by the Agency/Company and the reservation will be automatically cancelled.

No-show / cancellation policy:

No shows:

The no-show of a customer in the establishment will generate a penalty equivalent to the total price of the stay (100% penalty). The charge will be made to the credit card or method used to guarantee the reservation. No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

Cancellations:

  • Reservations traveling during November 1st and April 30th can be cancelled at no charge up to twenty one (21) days before check-in date.
  • Reservations traveling during November 1st and April 30th can be cancelled within twenty (20) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • Reservations traveling during May 1st to October 31st can be cancelled at no charge up to seven (7) days prior check-in date.
  • Reservations traveling during May 1st to October 31st can be cancelled within six (6) days to seventy two (72 Hrs.) hours prior check-in date with a 2 night penalty charge.
  • All reservations cancel within the seventy two (72) hours of check-in date will be charged 100% of the reservations to the credit card or payment method used to guarantee the reservation.

NOTE: No commissions will be paid to the Agency/Company for cancellation or no show penalty fees.

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